Solutions

Environmental management

The point of a company's environmental management system is to ensure that the company complies with environmental legislation and regulations, cutting down the negative environmental impact of all its activities as far as possible.» Read More

Sustainability in the office

Environmental protection is just as relevant in the office as it is at home. It makes a whole lot of sense to also minimise your impact on the environment in the everyday decisions you make in the office. We’ve got some tips for you – and you’ll find that they can help you save money too!» Read More

Little helpers for the office

More often than not, it’s the small things that make a big difference – especially in the office! We’ve put together a selected list of “little helpers” conceived to make office life just a little more pleasant.» Read More

Back to everyday life!

It’s amazing how quickly everyday life kicks in again after a holiday. And, with so much work having accumulated on your desk, it’s hard not to feel like you’re soon ready for another holiday.» Read More

Provocation

The aim of provocation is to undermine and sidetrack an opponent. But what can you do to counter it? How can you manage to stay cool and collected?» Read More

Customers want to be courted

Everybody wants to be treated as an individual, given care and attention. Not only in private: customers, too, want to have the feeling that they are not just one of many, but something special.» Read More

Cool tips for hot days

The summer is great. If you can spend it at the pool. But how can you survive it at tropical temperatures in the office?» Read More

Dealing with criticism

Do you admire people who seem to shrug off criticism that would immediately make you doubt yourself? Then it’s time to find out how to deal with criticism better. We can give you a few tips.» Read More

Customer retention and acquisition

In customer acquisition, it is hard enough to win the race – then you need to keep running just to stay in place. But what is the best way to gain new customers and keep current ones loyal to your company?» Read More

Customers want to be courted

Everybody wants to be treated as an individual, given care and attention. Not only in private: customers, too, want to have the feeling that they are not just one of many, but something special.» Read More

Vision, mission, corporate philosophy

How is a brand born? How does a company’s “personality” grow? And why is it so important for a company to develop an identity?» Read More

Light and air quality

If we are going to sit in the office all day, then at least our working environment needs to be right – for the sake of our mental and physical wellbeing.» Read More

Mediation

Mediation can be effective not just for personal matters, but also in the workplace. For internal matters, e.g. when it comes to sharing out tasks, planning holidays or tricky subjects such as smoking. Or for external matters: dealing with disagreements about terms of delivery and how contracts are fulfilled or negotiated.» Read More

When the rumour mill starts to spin

Every office has its rumours. And although they are commonplace, they can make life hard for the people targeted. How should you deal with them? And how can you defend yourself when you are the subject?» Read More

How to take your foot out of your mouth

You’ve put your foot in it. There is an embarrassed silence all around. The blood rushes to your face. You wish the ground would swallow you up, but there’s no escape. How can you get out of this awkward situation?» Read More

Holding a speech

It is a workmate’s birthday, anniversary or leaving party. And you have to hold a speech. No need to panic! We can give you some tips.» Read More

Conflict management

Wherever people work together, conflicts are bound to arise. This is not in itself a bad thing, as conflict can actually have a positive effect and trigger unusual solutions. However, it is important to know how to deal with conflict.» Read More

Management trends

Each management method ultimately pursues the same aim: to help the company achieve more success. Because there are many paths that lead to the aim, new methods are always being developed.» Read More

Corporate Responsibility

Corporate responsibility is more than a fad. In fact, the subject is becoming increasingly important; all large groups and many medium-sized companies are paying due attention to it. But what actually lies behind this term?» Read More

Discussion facilitation

The word “facilitation” comes from Latin and means “to make something easier”, which describes the task of a facilitator. But how can this be achieved?» Read More

Discussion techniques

It’s not always just about small talk. Conversations often have a very specific aim. To achieve these aims, it is important to bear in mind some rules for holding conversations.» Read More

Managing Smalltalk

Small talk is characterised as conversations with people who you do not know very well and/or with no particular focus.» Read More

Effective complaints

How should you express your criticism? Should you always stay polite? Or can you simply say it straight? Which strategy is most likely to get what you want?» Read More

Polite let-downs

It goes without saying that no-one can say yes to everything. And even when you plan your schedule well, on occasion you may not be able to fulfil a commitment. But how can you make a refusal or cancellation without annoying people?» Read More

Office design using Feng Shui

Feng Shui is one of the five greatest arts of Taoism and means "wind and water". These terms are meant to illustrate the flow of energy.» Read More

Dealing with difficult situations involving guests

Life is full of surprises, and not all of them are pleasant. What do you do when guests are visiting and simply everything goes wrong?» Read More

Fear of flying

For some it is pure pleasure, for others pure hell: flying. Do you, too, get palpitations and break out in a sweat at the sight of a plane? Are you plagued by visions of nightmare scenarios? If so, we have some tips for overcoming your fear of flying.» Read More